So which is why knowledge has to come in graduation with granularity. Knowledge is a pyramid. Knowledge is not assumed single unitary entity, so the only way that knowledge can achieve a maximum flow, is if we try to allow every user to create content in his natural granularity, so think of it as a pyramid of several different graduations, different levels. And indeed, like you said, the smallest unit could be a tweet, a micro blog of 100 words, 144 words. In that regard, you capture very small piece of information, although it can contain links to much bigger piece of knowledge, but by itself it’s a lot easier to construct, a lot easier to consume, a lot easier to feedback, all the way to maybe the entire user manual which is 600 pages long, that you have to file into a document and Sharepoint or whatever, and everything else in between, right?
So you want to provide an integrated set of tools for the users to choose, that depending on the nature of that particular issue or knowledge, whether or not it has to be stored into some systems of records, such as document management system or CRM system or ERP system or not. So there’s the data element to that. And then the flow element, meaning who has to be shared, in what kind of workflow it all has to be involved in a similar structure or ad hoc fashion, or it just can be totally unstructured. So we need to train the user to develop that personal judgment: what is it that is most effective in a particular piece of knowledge or particular issue, and then let it flow.
But behind it, like I said, is important training about sharing, is the extent, or the scope of the share, sharing, okay. You can share still on a one-to-one basis, all the way to entire network basis. So that I think the answer is the pyramid of knowledge. The knowledge pyramid, and then within that you choose to write way to represent the knowledge, and plug yourself into this grid where everyone is a participant, actually is acumen of the network, and you draw for each piece of knowledge the extend that it could be shared. So if you learn those two things, then it becomes very effective to network that way.
So just to add to that in our view, in that way effective knowledge network consists of all the people that participate in that network, all the knowledge or content that needs to be shared and all the places or spaces whereby the sharing can happen.So its those three things that together form this knowledge cube. And the more you put in, the more you get back, obviously.