Pehong Chen – Knowledge has to come in graduation with granularity

So which is why knowledge has to come in graduation with granularity. Knowledge is a pyramid. Knowledge is not assumed single unitary entity, so the only way that knowledge can achieve a maximum flow, is if we try to allow every user to create content in his natural granularity, so think of it as a pyramid of several different graduations, different levels. And indeed, like you said, the smallest unit could be a tweet, a micro blog of 100 words, 144 words. In that regard, you capture very small piece of information, although it can contain links to much bigger piece of knowledge, but by itself it’s a lot easier to construct, a lot easier to consume, a lot easier to feedback, all the way to maybe the entire user manual which is 600 pages long, that you have to file into a document and Sharepoint or whatever, and everything else in between, right?

So you want to provide an integrated set of tools for the users to choose, that depending on the nature of that particular issue or knowledge, whether or not it has to be stored into some systems of records, such as document management system or CRM system or ERP system or not. So there’s the data element to that. And then the flow element, meaning who has to be shared, in what kind of workflow it all has to be involved in a similar structure or ad hoc fashion, or it just can be totally unstructured. So we need to train the user to develop that personal judgment: what is it that is most effective in a particular piece of knowledge or particular issue, and then let it flow.

But behind it, like I said, is important training about sharing, is the extent, or the scope of the share, sharing, okay. You can share still on a one-to-one basis, all the way to entire network basis. So that I think the answer is the pyramid of knowledge. The knowledge pyramid, and then within that you choose to write way to represent the knowledge, and plug yourself into this grid where everyone is a participant, actually is acumen of the network, and you draw for each piece of knowledge the extend that it could be shared. So if you learn those two things, then it becomes very effective to network that way.

So just to add to that in our view, in that way effective knowledge network consists of all the people that participate in that network, all the knowledge or content that needs to be shared and all the places or spaces whereby the sharing can happen.So its those three things that together form this knowledge cube. And the more you put in, the more you get back, obviously.

Other Videos

Pehong Chen - It's a sort of steps that is highly, highly sort of flexible

Pehong Chen - It's a sort of steps that is highly, highly sort of flexible

Well if you look at how business processes happen, you can generally categorize them into three kinds. There are the so called structured processes. These are very well practiced business workflows that for the most part have they already been captured in some sort of transactional system: SAP, Oracle, or a lot of domain specific mainframe applications in different vertical business industries, so these things continue would follow what they have been doing because that’s sometimes represents years and years[...]
Pehong Chen - The foundation of this thinking is sharing, sharing, sharing

Pehong Chen - The foundation of this thinking is sharing, sharing, sharing

I think the key is to align personal interest with the organizational interest. Why would people want to share? Because they need to recognize or experience the value, the benefit that if they contribute one share, they can get 10 shares back, right. Because that’s a huge ROI. But if you cannot really recognize that, then of course you don’t find contributing to be important, how sharing to be important. So whereas, in the PC world where we grew up[...]
Pehong Chen - We need to form a new set of KPIs

Pehong Chen - We need to form a new set of KPIs

However, I would err on the side that everyone should take on responsibility of organizing their own digital life. By that I mean in email you’re really a passive player because you’re not in control what gets pushed to you, especially if you were a CC; that’s the most challenging question. Should I answer or should I not answer? Should I reply or not reply at all? A lot of those challenging decisions. In the social networking for business you can[...]
Pehong Chen - How you represent knowledge is more important than knowledge itself

Pehong Chen - How you represent knowledge is more important than knowledge itself

When I was studying for my PhD degree - I studied computer science - for all the stuff, a lot of technical detailed stuff classes I have been through, the one class that I found to be most intriguing and actually valuable to me, was not about anything about computer science. Because one day my teacher, my professor, said “today we’re not teaching”. It was a operating system class, “so today we’re going to teach you how to do effective[...]

Comments over the web

Loading Facebook Comments ...

Leave a Reply

Your email address will not be published. Required fields are marked *