Dr. Pehong Chen – About email and silos

So you don’t know what you don’t know, that’s the key. And I think a social fabric approach, the many-to-many, allows you to voluntarily wander into or follow into a stream, fish out, stop that you really ought to be learning or following. It’s a much more effective way to communicate or learn. So there’s that aspect of it. And then the other problem with email is the…first was the receiver had no say over what’s happening. The second is immediately as soon as that happens it becomes silo, right? So it’s very difficult to reconstruct it back no matter what.

Therefore, we find it is that either some announcements of email somewhat I don’t think it’s too scientific but just as an approximation, like having a good 40% actually prolongs to the collaborative sort of a sharing or discussion, brainstorming in nature. Another 30% there actually assignment in nature. I tell someone to do what or after this meeting we have all the action items it’s all about following up and assignment. Maybe only 30 or less than 30% belongs to the peer to peer to peer to peer, what email is intended for. If we cannot organize ourselves or in our case we have the plug-in for email also to allow you pump it up into Clearvale. We call Clearvale “it.” So that for those types we think 70% of activities you can then remove it from everyone’s mailbox and by doing so you save the whole company a lot of time collectively so because we all now end up working at the same place, that obviously saves a lot of repetitive silos. So in doing so, what you will find is that your email traffic inbox would reduce dramatically. I used to have hundreds of emails a day…

But?

I can attest to that right now. Every day I only need to look at and process maybe 20 to 30 emails and many of them are actually notifications from Clearvale of some actions having happened so typed into the Clearvale then our streams have different types of streams. There’s the discussion type. There’s also the assignment type. So it’s already categorized for you what needs to be done. Now obviously that also avoids a lot of information overload.

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