Training is the way that you shape the employee to fit the business, right? Instead of the reverse, which is shape the business to fit the employee, and the problems that they face. And that’s what the promise of Enterprise 2.0 is. Is to begin to be able to do that. Which we’ve never done before, why? Because we focused on applications. It’s not about applications. It’s about discrete individual functions that maybe we spin in the connections that… Oh by the way we might call them applications. Applications are dead, and until we get rid of things like SAP or use SAP simply as a data storage mechanism and then append on top of it, all of these little micro-processes, or micro-functions. And that we leverage SAP in the background, simply as the data store for all the micro-functions. Then we’ll be doing something good. But get rid of the damned applications.
Paula Thornton – Get rid of the damned applications
Relationships. I mean they know who's responsible for what, they attempt to put the right person on the right assignment, you know, it's like they just arbitrarily will say oh here, take care of this, take care of that, and there's less division of labor and there's more division of labor. Right? It's perfect dichotomy, right? And that's what you want, the better at embracing the dichotomy. And that is, you know, if coffee needs to be made, you know,[...]
Yes, and then we have to take a step back and say 'what's wrong with the way the job is designed'. It always goes back to an issue of design. Or when you're looking at the design problem, part of the design problem is this job has changed and we now have the wrong resources. That has to be part of the design consideration as well. But, I mean the reality check would be, "Are there resources available that could[...]
So, that aspect of it is interesting because that goes back to the question and my issue over the term driving , I forgot what the term is, sorry... adoption. Driving adoption. In reality there should be no adoption driving. The purpose of these tools are initially, initially, are to tap the energy that is sitting there wasted, for people that are all ready who do this. And want a form where by they can do what is they need[...]
I think that... there is two different things going on here. One is let say yes, the capabilities that exist on the open web advance far more rapidly than they would relative to enterprise. The challenges is that the environments are different, and therefore, they typically require a different sort of solutions, so that, there is this sort of transitional imitation that... what's needed for the enterprise has to have go through a phase of being imitated into something else[...]