Dave Gray – There is a balance between individual freedom and the common good

I think that people who would want to collaborate need platforms to collaborate on. And there’s certainly a lot of room for companies to create those platforms and I mean my — the metaphor that works — that has worked the best for me to understand this stuff is thinking about how a city does it.

You know there are things, it’s all about balancing the kind of the rights and freedoms of individuals or small groups versus the — what’s the good for the whole, the common good. So there’s balance between individual freedom and the common good, every society has to figure it out, and every company has to figure it out. And I think what these large companies, one of the things that they have done is, they have been big enough to say “we are the ecosystem. If you want to collaborate, collaborate with us, the way we want to collaborate.”

And what consumers are doing, is they are saying: “well, you know, that doesn’t work for me. I don’t want to go buy my insurance from one company.” And if I am going to be buying, you know, or buying my car as a service, from Zipcar, I want to buy my insurance as a service as well, I don’t want to have to go through the move from product orientation to service orientation.

This is going to force companies to think about it differently. If you are an insurance company or a healthcare provider in the US, I mean people go through hell; they are filling out forms and doing all the stuff. They are just not going to want to do it, especially when they have other options, and that’s what’s happening right now with the start-ups, is they are getting more options, is there is a lot of room for innovation, with technology and automating things and you creating APIs and building things as services. That gap is going to be filled.

Other Videos

Dave Gray - We do think of the company as a city

Dave Gray - We do think of the company as a city

I mean yes but I think that's also in Zappos self interest it's not purely a philantropic thing. And this is about staying them staying connected to their world, their clients. Most corporate campuses, and this is the old way of doing it, I think Zappos is definitely a new leader in the new way of doing it, is you have a castle and it's separated from the rest of the world. You have a campus and you have a[...]
Dave Gray - Everything is a project

Dave Gray - Everything is a project

Anything that the company might want to do, could be looked at as a project. And every project is going to be staffed in the way that’s right for that project. And that means that it’s not really about a company having employees anymore, it’s more like a production, a producer, who can produce a number of… you can, you know, if you are working in the entertainment business, this has been the fact of life. Every one is a[...]
Dave Gray - Every filter has strengths and weaknesses

Dave Gray - Every filter has strengths and weaknesses

So filters I think are important and I think that we are using them all the time. And it’s the quality of the filters that matters and you know I think that’s a…I don’t think we have enough time to get into that one. I think that every filter has strengths and weaknesses, so every filter is going to help you focus on one thing, but at the exclusion of everything else. And so if you look at like the[...]
Dave Gray - We are going to be walking computers

Dave Gray - We are going to be walking computers

If you look at how your behavior has changed over the past ten, fifteen years, probably, probably it has changed quite a bit. I mean things, when you are standing in line, you are on your phone, right, when you are waiting in the doctor’s office for your appointment or waiting and standing in line has become a little less painful because we now have our, the world in our pocket. And I think that this is a small, it seems[...]
Dave Gray - A platform allows people to work within

Dave Gray - A platform allows people to work within

I think of them as platforms, because a platform allows people to work within. Amazon marketplace is a good example, when I think about platform. You could sell anything, you know, anything that’s not prohibited, you can sell. So you have to follow… it’s just like, you know, when you are a citizen of a country or you come into a city, you have to follow the laws and rules of that place. And you have to… and in some places,[...]

Comments over the web

Loading Facebook Comments ...

Leave a Reply

Your email address will not be published. Required fields are marked *