If you look at how your behavior has changed over the past ten, fifteen years, probably, probably it has changed quite a bit. I mean things, when you are standing in line, you are on your phone, right, when you are waiting in the doctor’s office for your appointment or waiting and standing in line has become a little less painful because we now have our, the world in our pocket.
And I think that this is a small, it seems like a small thing, but this is all time that was not available before to do anything. This wasn’t the time that we had available before, so what are we doing with that time, we are connecting with people, we are buying things, we are sharing more information, we are arguing more, but I think this is actually a big part of the cause of the changes that are going on.
We have now soon with Google Glass and other kinds of wearable computing, we are going to be walking computers. I mean we already are, we walk around with computers in our pockets now. But soon we are going to be walking computers and, you know, you think about what’s going to happen with medicine when we have… we have sensors all over us, just the way our cars have sensors and, you know, the thing is that we are… the consumer is increasingly becoming the center of their universe. And they have less and less patience.
For example, I have bought a lot of real estate here and there over the years. Ten years ago, I expected that I was going to have to go down to the realtor’s office, sit down with the papers, get out a pen, sign the papers, come with a paper check, cashier’s check et cetera. Now that’s very, I am very impatient about that. I want to be able to sign it digitally; I want to sign the stuff online. I don’t want to have to leave my desk, I am very impatient, if they can’t take a wire transfer, instead of a… if they need to get a paper check, I don’t have the time to go, I don’t want to make the time to go the bank. I don’t want to take the time to go the realtor’s office, I want to be able to do it for my desktop and if you can’t do it, then I am going to find a realtor who can.
You see what I am saying and this is just one part of this big trend, I see that, you know, companies who can’t figure out how to reengineer themselves to map to that world, are… they are going to… it’s going to be like the newspaper business. They are going to be working with increased… their customers are going to be just older and older and older and then eventually their customers will die. And all the new business will have gone to these other companies.
I guess the dark side is that, if we are all walking computers then, someone who has control of the network or has the visibility and ability to see in the network will have more control over us, to be able to watch us. I think that’s true, and if you look at how terrorist networks evade that kind of watchfulness: they don’t use electronics, they actually use paper. They hand each other paper notes and they… so I think it’s true, I think it’s true and we have to… that’s something we have to be vigilant about, for sure.
I don’t know if you know this, but I just recently learned that my little iPhone here, can be remotely turned on. So if someone wants to, and they have the power to do it, they can turn on my camera and watch me, they can turn on the microphone and listen to me, anytime they want, as long as it’s turned on, which it usually is, right, without me even being aware of it, that’s a little scary, isn’t it.