Harold Jarche – Customizing tools to be able to get things done better

One of the areas that I’ve been interested in personally, and in the last few years more or so, my clients professionally, is this notion of personal knowledge management. How the heck do I make sense of things? And that is, when I was talking about working at down, you know, at the worker level, a core part of that is helping people develop their own personal knowledge management processes, because there is no single process how to do it, how do I manage my own bandwidth? How do I, I mean, filtering, and bookmarking, and aggregators, and all, and blogs, and wikis and tags and all that kind of stuff are wonderful, but we only have so many hours in the day, and so how do I make those decisions on what’s important and what’s not important? And look at that book Anything’s Done, right I mean that’s what the guy talked about was setting up a system, and another book that just came out was just the Checklist Manifesto, same kind of thing, this developing checklists to get things done.

So I think that more and more, I mean one area that the learning and development field has not capitalized on very well at all, is performance support systems. Yes we have them but we really don’t have good methodologies to develop them, we don’t have very, very good other than building a software wizard, which for the most part is crap, we don’t even have good tools to build performance support tools; and that’s one place I think that we’ve been missing out. I think there’s a lot of potential there, is in helping people make learning cockpits of work, or being able to customize their knowledge tools to be able to get things done better.

But the… now… And that’s where the apps I think I‘ve got a, a lot of people are doing they are customizing their mobile phone with apps, and they’ve got there a lot of apps that let people do single types of tasks, right, whether it’s a reminder, or a checklist, or you know all those little tools, the 99 cents kind of things. So I think that’s where we are going to still see a lot more happen, is in those kinds of very specific small tools that would we take very little to learn and will help me just do one thing better, faster, cheaper.

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