Saul Kaplan – We are stuck in these old systems

We sit here with systems whether they’re healthcare, or education, or government, or community systems, that have been around forever. And we all know that we can do better in the 21st century and that we could use technology to solve the challenges of citizens, or patients, or students in a different way. The problem we have, is we’re stuck in these old systems, and we have no capacity for R&D to explore new ones. Why aren’t we experimenting with different health care systems or different education systems, while we’re still supporting the core system, and why are they… I talk a lot about this notion, I call it connected adjacencies. Every time we try to do exploration of a different model, we build huge antigens to it, we’re allergic to it, and we try to isolate it, and we never learn anything from it. We treat it as the enemy. Uber is the enemy if you’re running a taxi cab or a limousine service. Why don’t we have these platforms for exploring new models, that truly are R&D labs where we’re trying to capture the learning so we can decide when does it make sense to move to a different model? What capability set can we use from that to strengthen the existing model? We should have more connection between the R&D and the existing set of models in systems than we do today. Innovation at the social system level has become you could argue either too hard or some would say impossible. We don’t have a path to explore new models and systems.

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