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John Hagel - The courage to pursue this change

John Hagel - The courage to pursue this change

I think at one level it’s going to start at the individual level; people will be less and less willing to accept that traditional model so there will be pressure on companies from that side. I think that companies pursuing change, particularly if you are talking about large companies, that bear extremely challenging undertaking, there are very powerful immune systems and antibodies that have been built up in large companies to resist change in very effective ways. And so we have[...]
John Hagel - We all have responsibility to take initiatives

John Hagel - We all have responsibility to take initiatives

In a market system, companies will need to serve the needs of the people in the marketplace, and if the people are just looking for products that are low cost and reasonable value, they will focus at that very narrow level. On the other hand, and I believe that as people in a marketplace we are shifting out what we look for from companies. And again I believe that markets overtime will respond to that changing set of needs on[...]
John Hagel - The power of narratives

John Hagel - The power of narratives

I do not want to underestimate or undervalue the power of stories, stories connect with us in a very emotional level and are very memorable. On the other hand for me the difference is that narratives, stories tend to be very self-contained, they have a beginning in full and a resolution, there is an ending. Narratives are open-ended. There is no resolution yet, they typically identify an opportunity on the horizon, something that’s really exciting and interesting, but its not[...]
John Hagel - Technology has many roles

John Hagel - Technology has many roles

I think that technology has many roles… I mean, one of the things that I am intrigued by, is actually taking the whole world of videogames, which are very engaging and draw people in, and they don’t quite have, most of them don’t have an narrative in the sense that I am talking about it, but they do have challenges and unanswered questions, you know, how do you accomplish this and they put it on you to figure out how[...]
John Hagel - Technologies that start to create much more flexible environments

John Hagel - Technologies that start to create much more flexible environments

I think that we have a whole set of technologies that are beginning to emerge, that start to create much more flexible environments, I mean Service Oriented Architectures, Cloud Computing, Social Software… there is a whole set of technologies that come together that will loosen up that enterprise platform that most companies operate on today, but again it’s a difficult transition, it’s not going to happen overnight, and I think it’s going to be in part driven by those of[...]
John Hagel - What you thought was efficient is actually hugely inefficient

John Hagel - What you thought was efficient is actually hugely inefficient

One of the points that I make to executives, is that they have been pursuing this model that I describe as scalable efficiency, where the way to get most efficient work out of your employees is to tightly specify all the activities, and standardize all the activities. The challenge is that in a more rapidly changing world with more uncertainty, that model, which used to produce great efficiency, is actually now highly inefficient, because you have these tightly specified activities, and[...]
John Hagel - There is a new role for companies

John Hagel - There is a new role for companies

I believe there is a new role for companies, and it is to mobilize people, not just within their organization but outside their organization, to pursue broadly defined opportunities. I think there are very few companies that I have discovered who actually have a narrative in a sense that I talk about. One company that I think is an interesting one in this context is actually Apple, where they have a narrative which was condensed into the slogan, “Think Different.” But[...]