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Jon Husband - This is just the way people do things

Jon Husband - This is just the way people do things

And we’ve been talking about collaboration in the Organizational Developmental world for about 20 years, anyway, 25 – 30 years, self-directed work teams, socio-technical works systems and so on. So, I would say that collaboration as a generality, we’ve probably often talked about this or imagined it, will continue to soften, make flexible and/or break down existing structures. And that’s what I’ll come to later here, or that I’m leading into now is that, apart from the customer service and[...]

Jon Husband - We are on our way towards 'soft facism'

Jon Husband - We are on our way towards 'soft facism'

The overwhelming thing for me in terms of this discussion about collaboration is that, the mass of sociology and the impulses that forces towards transparency, the flows of data information overload, is that it will make… it’s imperative and it will happen anyway, it will make things clear. The question then becomes one of philosophy and politics. And I remember writing about this, when I first wrote about Wirearchy 10 years ago. There has been a lot of writing on the[...]

Jon Husband - Collaboration will happen at the exception points of processes

Jon Husband - Collaboration will happen at the exception points of processes

Later on, when we get into what will collaboration do, it will make, I think, changes to those kinds of business processes; more essential, but probably more frequent. And that’s what I think one of the key things that collaboration can take us through eventually in terms of changing much things - is sort of, let’s call it continuous improvement in real time - as you keep adapting information systems. Because the points where both collaboration and social interaction happen[...]

Jon Husband - About competition and collaboration

Jon Husband - About competition and collaboration

I don’t know much about the Asian or oriental world, but in the occidental world it’s taken as sacrosanct that competition is fundamental to human nature I think. And this goes back to the Adam Smith’s free market and yayaya. I’ve never been convinced by any of the arguments that competition is necessarily fundamental to human nature. I understand well that we are animals, I understand well the issues of survival and status and legal and power and social hierarchy[...]

Jon Husband - Making the service feedback loop natural

Jon Husband - Making the service feedback loop natural

Now, there is lots of opportunity there obviously for aggregating, analyzing, but also getting into various kinds of discussions with customers or with suppliers. From there I think it’s just sensible and intelligent process and work design to obtain the benefits of collaboration. I think companies have been doing this in one form or another for long time; again tell me about making my points about whether it’s quality circles or Six Sigma or almost any kind of continuous improvement initiative[...]