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Pehong Chen - It's a sort of steps that is highly, highly sort of flexible

Pehong Chen - It's a sort of steps that is highly, highly sort of flexible

Well if you look at how business processes happen, you can generally categorize them into three kinds. There are the so called structured processes. These are very well practiced business workflows that for the most part have they already been captured in some sort of transactional system: SAP, Oracle, or a lot of domain specific mainframe applications in different vertical business industries, so these things continue would follow what they have been doing because that’s sometimes represents years and years[...]
Pehong Chen - The foundation of this thinking is sharing, sharing, sharing

Pehong Chen - The foundation of this thinking is sharing, sharing, sharing

I think the key is to align personal interest with the organizational interest. Why would people want to share? Because they need to recognize or experience the value, the benefit that if they contribute one share, they can get 10 shares back, right. Because that’s a huge ROI. But if you cannot really recognize that, then of course you don’t find contributing to be important, how sharing to be important. So whereas, in the PC world where we grew up[...]
Pehong Chen - We need to form a new set of KPIs

Pehong Chen - We need to form a new set of KPIs

However, I would err on the side that everyone should take on responsibility of organizing their own digital life. By that I mean in email you’re really a passive player because you’re not in control what gets pushed to you, especially if you were a CC; that’s the most challenging question. Should I answer or should I not answer? Should I reply or not reply at all? A lot of those challenging decisions. In the social networking for business you can[...]
Pehong Chen - Knowledge has to come in graduation with granularity

Pehong Chen - Knowledge has to come in graduation with granularity

So which is why knowledge has to come in graduation with granularity. Knowledge is a pyramid. Knowledge is not assumed single unitary entity, so the only way that knowledge can achieve a maximum flow, is if we try to allow every user to create content in his natural granularity, so think of it as a pyramid of several different graduations, different levels. And indeed, like you said, the smallest unit could be a tweet, a micro blog of 100 words,[...]
Pehong Chen - How you represent knowledge is more important than knowledge itself

Pehong Chen - How you represent knowledge is more important than knowledge itself

When I was studying for my PhD degree - I studied computer science - for all the stuff, a lot of technical detailed stuff classes I have been through, the one class that I found to be most intriguing and actually valuable to me, was not about anything about computer science. Because one day my teacher, my professor, said “today we’re not teaching”. It was a operating system class, “so today we’re going to teach you how to do effective[...]