Tag Archives: pehong chen

Watch Videos

Dr. Pehong Chen - About Social CRM

Dr. Pehong Chen - About Social CRM

So traditional CRM is of course data added data and information about the customer. What we try to accomplish in social CRM similar to what we said about social intranet is that you want to provide a platform by the customer so that they can be your equal, more on symmetrical ways as opposed to always on the receiving end. So they are no longer on the part, they are on the top; I mean they should be on anyway[...]
Dr. Pehong Chen - The need for harmonious relationships

Dr. Pehong Chen - The need for harmonious relationships

Because I think what we value is the sociable fabric, the social bonding, that sense of belonging and that feeling of respect and self-respect mostly that you could contribute. That’s the whole is positive. My wife’s staff went to a seminar conducted by a Stanford Professor, talking about love, talking about what really makes your personal life harmonious and productive with his family blah, blah, blah, friendships, and sociologists have also done a lot of study about this whole Facebook[...]
Dr. Pehong Chen - Dealing with information overload

Dr. Pehong Chen - Dealing with information overload

So originally, let’s put everything on the web. So the couple of strategies to deal with that problem, one is the reach on the end which is co-personalization meaning it’s not everything about what I do or who I am. I cannot also tailor all that, whether it’s a competent product towards you. You can set your own likes and dislikes, and preferences. I can then dynamically reorient what I offer to you. So Generation One’s about all about me,[...]
Dr. Pehong Chen - About email and silos

Dr. Pehong Chen - About email and silos

So you don’t know what you don’t know, that’s the key. And I think a social fabric approach, the many-to-many, allows you to voluntarily wander into or follow into a stream, fish out, stop that you really ought to be learning or following. It’s a much more effective way to communicate or learn. So there’s that aspect of it. And then the other problem with email is the…first was the receiver had no say over what’s happening. The second is[...]
Dr. Pehong Chen - The Challenge for IT

Dr. Pehong Chen - The Challenge for IT

Of course, it’s hard to really see that far 5 years out, but I do think that something is for sure, that is a major IT generation tends to last more like 30 years and the last generation of the…sort of the Wintel, Windows and Intel, pretty much dictated, dominated how we do our work for about 30 years. This new paradigm that’s coming along, based on something that I call VMMS where V stands for virtualization which is merely[...]