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Prem Kumar - We have been assuming that these actors are dumb

Prem Kumar - We have been assuming that these actors are dumb

That is going to be next… the third level of maturity, but then there is the far deeper level which is: “can I design my system? My next system, from the ground up, to be social?” Moneygram fees which means only this simply, when most information systems are developed, we consider the actor to be predetermined to be dumb, to be able to do only a few certain things on the system. We assume that, and we assume that these[...]
Prem Kumar - The adaptation is still not there yet of these technologies that already exist

Prem Kumar - The adaptation is still not there yet of these technologies that already exist

See, the technology itself has not been adopted enough. There are many fast movers who have adopted it, but I always say this, that the benefit of a new innovation doesn’t really start coming unless people start adapting, not merely adopting, but they have to adapt it, which means the original purpose for which it was build, that, of course people are using it for that, but somebody has come and found a new purpose for this, new innovation, using[...]
Prem Kumar - We need to have the proper alignment of the organizations first

Prem Kumar - We need to have the proper alignment of the organizations first

The collaboration between a supplier and the organization would really come in only when the relationship itself has matured to one extent that not just the top guys of the two organizations are, not comfortable with each other, but also the people down below, the people who actually work, also are comfortable with THEIR counterparts, right. So the person and the… you know, who is an operations manager in this organization has a channel of communication with the operations manager[...]
Prem Kumar - What you need to focus on is to help ask better questions

Prem Kumar - What you need to focus on is to help ask better questions

You know, these are the kind of questions that I am also throwing up to many of the developers who are getting started on these kind of systems that, why do you want to build yet another Q&A forum? Q&A is built, if you are so interested, there are a lot of open sources out there. What you need to focus on is to help ask better questions and help find the better answers, it’s not about asking and getting[...]
Prem Kumar - People need information to be able to take decisions

Prem Kumar - People need information to be able to take decisions

If we are taking about agility in terms of responding to the social customer, umm… What it means is two things, one is the speed, and the other is the ability to take decisions. And people take decisions not just based on gut feeling though it does help, especially once you are experienced enough, but people need information to be able to take decisions. So is the information, the right information reaching the right person at the right time? That's[...]