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Sameer Patel - What customers do expect

Sameer Patel - What customers do expect

I think we are like I said we’ve come to a point where… organizations are… there are some tectonic changes happening on the public social web for certain industries that we need to start to look at, get our arms around and understand what these implications are or how we connect internally be that with people across the globe I think that’s an important one. I think with certain analysis to understand the impact of the customer’s needs and latency[...]
Sameer Patel - Blending technologies

Sameer Patel - Blending technologies

Well, I think there is some fantastic technology out there today that hasn’t really reached just this week. It may have… the messaging I think as an industry, this is not really the vendors in particular, but the messaging has also been extremely moderate so far. It has been really complicated where else but in the value of the usage or the stuff and I think it’s just about head a lot of people of it or it has just[...]
Sameer Patel - Building trusted relationships

Sameer Patel - Building trusted relationships

I think that on the one hand is the social revolution change from what would have done and trust is the key, right. It used to be a time where from the time with the start of the sale or map the roads that we chose to close on map close you have this very one-to-one relationship with the prospect or the customer. A customer somehow through some channel or some marketing campaign of yours is connected and said, “Yes,[...]
Sameer Patel - The CRM process dysfunction

Sameer Patel - The CRM process dysfunction

So I think there are a couple of drivers so one is a just couple of risks if we just look at where we’ve been for the last 10 years and where our efforts had been as organizations to be more efficient. We’ve love to spent most of the last two decades putting in rigid fastest technology in place. We’ve been meeting to places where we can continue to do repeatable things and remove some of the subjectivity that comes[...]